Реферат: Премии качества
Wallace Co. Inc.
Houston, Texas (small business)
1989
Milliken & Co.
Spartanburg, S.C. (manufacturing)
Xerox Corp.
Business Products and Systems
Rochester, NY (manufacturing)
1988
Motorola Inc.
Schaumburg, Ill. (Manufacturing)
Commercial Nuclear Fuel Division of
Westinghouse Electric Corp.
Pittsburgh, Pa. (manufacturing)
Globe Metallurgical Inc.
Beverly, Ohio (small business)
Baldrige Process News
November 25, 2003
President and Commerce Secretary Announce Recipients of Nation’s Highest Honor in Quality and Performance Excellence
President George W. Bush and Commerce Secretary Donald L. Evans today announced seven organizations as recipients of the 2003 Malcolm Baldrige National Quality Award, the nation’s highest honor for quality and performance excellence. This is the most Baldrige Award recipients since the program started in 1988 and the first time that recipients were named in all five Baldrige Award categories.
The 2003 Baldrige Award recipients are:
 | Medrad, Inc., Indianola, Pa. (manufacturing); |
| Boeing Aerospace Support, St. Louis, Mo. (service)(Boeing Airlift and Tanker Programs, Long Beach, Calif., received the Baldrige Award in 1998 in the manufacturing category); |
| Caterpillar Financial Services Corp., Nashville, Tenn. (service); |
| Stoner Inc., Quarryville, Pa. (small business); |
| Community Consolidated School District 15, Palatine, Ill. (education); |
| Baptist Hospital, Inc., Pensacola, Fla. (health care); |
| Saint Luke’s Hospital of Kansas City, Kansas City, Mo. (health care) |
For a complete description of these role model organizations, view the official press release.
Did you know that every year about 400 people from almost every state; from businesses, schools, hospitals, other health care organizations, and government volunteer days and weeks of their time to evaluate Baldrige Award applicants? Take a look at the current Board of Examiners list .
Judges' Meeting September 18, 2003
The Panel of Judges met on September 18, 2003 to select the organizations that will move forward in the 2003 Malcolm Baldrige National Quality Award process. Of the 35 organizations, 13 will receive site visits by teams of Examiners. The group is comprised of two education and three health care organizations, three manufacturing and three service companies, and two small businesses.
Judges' Meeting July 31, 2003
The Panel of Judges met on July 31, 2003 to select the organizations that will move forward in the 2003 Malcolm Baldrige National Quality Award process. Of the 68 organizations that applied, 35 will receive additional evaluations by teams of Examiners. The group is comprised of seven education and 12 health care organizations, six manufacturing and seven service companies, and three small businesses.
Frequently Asked Questions about the
Malcolm Baldrige National Quality Award
Who was Malcolm Baldrige?
Malcolm Baldrige was Secretary of Commerce from 1981 until his death in a rodeo accident in July 1987. Baldrige was a proponent of quality management as a key to this country’s prosperity and long-term strength. He took a personal interest in the quality improvement act that was eventually named after him and helped draft one of the early versions. In recognition of his contributions, Congress named the award in his honor.
What is the Malcolm Baldrige National Quality Award?
The Baldrige Award is given by the President of the United States to businesses—manufacturing and service, small and large—and to education and health care organizations that apply and are judged to be outstanding in seven areas: leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, and business results.
Congress established the award program in 1987 to recognize U.S. organizations for their achievements in quality and performance and to raise awareness about the importance of quality and performance excellence as a competitive edge. The award is not given for specific products or services. Three awards may be given annually in each of these categories: manufacturing, service, small business and, starting in 1999, education and health care.
While the Baldrige Award and the Baldrige recipients are the very visible centerpiece of the U.S. quality movement, a broader national quality program has evolved around the award and its criteria. A report, Building on Baldrige: American Quality for the 21st Century, by the private Council on Competitiveness, said, “More than any other program, the Baldrige Quality Award is responsible for making quality a national priority and disseminating best practices across the United States.”
The U.S. Commerce Department’s National Institute of Standards and Technology (NIST) manages the Baldrige National Quality Program in close cooperation with the private sector.
Why was the award established?
In the early and mid-1980s, many industry and government leaders saw that a renewed emphasis on quality was no longer an option for American companies but a necessity for doing business in an ever expanding, and more demanding, competitive world market. But many American businesses either did not believe quality mattered for them or did not know where to begin. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve world-class quality.
How is the Baldrige Award achieving its goals?
The criteria for the Baldrige Award have played a major role in achieving the goals established by Congress. They now are accepted widely, not only in the United States but also around the world, as the standard for performance excellence. The criteria are designed to help organizations enhance their competitiveness by focusing on two goals: delivering ever improving value to customers and improving overall organizational performance.
The award program has proven to be a remarkably successful government and private-sector team effort. The annual government investment of about $5 million is leveraged by a contribution of over $100 million from private-sector and state and local organizations, including $10 million raised by private industry to help launch the program and the time and efforts of hundreds of largely private-sector volunteers.
The cooperative nature of this joint government/private-sector team is perhaps best captured by the award’s Board of Examiners. Each year, more than 300 experts from industry, educational institutions, governments at all levels, and non-profit organizations volunteer many hours reviewing applications for the award, conducting site visits, and providing each applicant with an extensive feedback report citing strengths and opportunities to improve. In addition, board members have given thousands of presentations on quality management, performance improvement, and the Baldrige Award.
The Baldrige Award winners also have taken seriously their charge to be quality advocates. Their efforts to educate and inform other companies and organizations on the benefits of using the Baldrige Award framework and criteria have far exceeded expectations. To date, the recipients have given more than 30,000 presentations reaching thousands of organizations.
What are the Baldrige criteria?
The Baldrige performance excellence criteria are a framework that any organization can use to improve overall performance. Seven categories make up the award criteria:
Leadership —Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.
Strategic planning —Examines how the organization sets strategic directions and how it determines key action plans.
Customer and market focus—Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.