Топик: What is E-Commerce
A lack of customer support is only one of the reasons why e-commerce is in a crisis now.
Trends for the future
As you can see on the graph the purchase rates are rising steadily. A recent study found out that most e-commerce website owners are generally optimistic. Three-quarters say their online market is expanding, while two-thirds say their ability to attract new customers is improving. Half of those polled say they are also seeing increased loyalty from past customers. So, as the customers get used to e-commerce, it becomes more popular. It may not replace the common way to buy and sell products but for most companies it offers new ways to reach their customers.
E-Commerce
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Categories of E-Commerce
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Benefits of E-Commerce
-lower transaction costs
-availability
-large quantity of information
-providing "up-to-date" information
-comparison of prices and products
-quickness
Disadvantages of E-Commerce
-hard to make yourself "visible"
-hard to differ from competition
-hard to make people buy something
-money
-legality
-ownership
-privacy and security
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Products People Buy via Internet
Consumer Spending at European Sites 1997-2002
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