Реферат: Business Etiquette Essay Research Paper Business Etiquette

(informal) Ann Smith, I would like you to meet Bill Crane.

The first two examples often are pronounced as statements, not as questions. If you would like to make less distinction in who is being presented to who use forms as this is or just the pronouncing of names.

If it should happen that you mention first the name of the person of lesser importance do not become flustered, simply alter the wording: Mr. Crane I would like to introduce you to Ms. Smith.

If you have reason to believe that two men (or two women) might already have met, you may choose to use this introduction: Jack Smith, have you met Jim Brown?

However, it is considered improper to ask a women whether she has met a man; you would not say Miss Smith have you met Mr. Jones?

Introductions by first name only are not acceptable. It is considered poor form to use these phrases of introduction:

1. meet (used alone as, Mr. A meet Mr. B. )

2. meet up with

3. shake hands with

4. I would like to make you acquainted with.

If you have to introduce someone to a fairly large group, handle the introduction in the simplest and most comfortable way you can. If the person you are introducing will have a close connection with the people in the group, you should go through a complete introduction. In introducing someone to the entire group, avoid running through all the names without a break. It is better to introduce two or three people at a time, so the names can register and acknowledgments can be made. It is not necessary in a large group to introduce all the women before the men.

It may even be advisable to simply present the person, by name to the group, with explanation that they will have a chance to meet properly later. This method would not be polite unless there were a reason why making introductions would be impractical at the time.

There are numerous occasions in business when you will have to introduce yourself. For example, should you come out of you office to meet someone who has been waiting to see you, you might say, Mr. Smith, I am Mr. Jones. Please come in.

In most business situations men frequently introduce themselves to other men by using their last name with not title, (Smith, instead of Mr. Smith) but to a women in business a man would always use his title, even on the phone: Miss Brown, this is Mr. Smith of XYZ company.

When you are being introduced to someone, give him/her you full attention. When the introduction is completed, you should acknowledge it verbally, and perhaps also by shaking hands. Proper response to introductions that are acceptable; How do you do?, It is nice to meet you, I am so glad to meet you, I am glad to make you acquaintance, or pleased to meet you.

A man stands to be introduced to a women or a man, a women is expected to stand for introductions to men or women considerably older than herself, or meeting people of important status. it is generally accepted that an executive level would not have to stand to greet a male or female applicant (although he could.)

A man always shakes hands with another man to whom he is introduced. A very young man meeting a much older man might wait for the older man to extend his hand first, as a sigh of deference. Women in business may or may not shake hands with each other; if one offers her hand, the other should respond in kind and without hesitation. In social situations a man is not expected to offer his hand to a women unless she first offers hers, but in business it is not unlikely for a man to offer his hand to a women he is meeting. Naturally, she would return the handshake. If the man does not initiate the handshake she may offer her hand or not a she wishes. Always remember that proper introduction and responses to introductions are very important, since they are a factor in establishing good first impressions.

Sending gifts to clients and customers, particularly at Christmas time – is a traditional practice with a large number of business people. Most do it because they enjoy giving gifts and look on the custom as a form of public relations.

There are numerous occasions when a business man/women feels the obligation to send a gift. He/She may want to express his or her thanks, wish an associate good luck, or the celebration of a business anniversary. Flowers, plants, candy, and books are all way of saying thank you or good luck. They are all gifts that do not make people feel obligated and that can be accepted without embarrassment.

Business card are carried by all business people who call on other companies, clients, or customers. Never order business cards unless you are given permission to do so.

The proper size of a business card is usually 3 1/2 x 2 inches. However, many companies use cards of a different size or shape, so their card will be distinctive.

In the executive level, a business card usually has the persons name in the middle of the card and his/her title and the firm name in the lower right hand corner. Some very prominent men and women omit their title from the card and simply their name and name of company are present.

Initials and abbreviations, while not correct on social calling cards, may be used on business cards, the title Mr. does not precede the name. The business cards used by salesmen, or to advertise a company, frequently carry a trademark or emblem. The printing or engraving may be partly in color. The telephone number is always on a card of this type.

Business cards should not be used for enclosure with a gift, even though the gift is going to a client or customer. The giving of a gift is a social gesture, and therefore a social card should be enclosed. however. presidents or board of chairmen of a large company often have a special card printed for enclosures of gifts. It mentions the company name and the name of the executive sending the gift, but does not resemble a business card.

Out generation in the United States, is becoming to be known as the Mcmanners Generation. Eating in fast food establishments has led to sloppy table manner and dining skills that can offend and cost clients.

Ten Table Matters that Matter:

1. Spoons and knives are on the right, forks are on the left. Use them from the

outside in. Solids like a bread plate or a salad are on the left, liquids like water,

wine, or soda are on the right.