Реферат: Business Etiquette Essay Research Paper Business Etiquette

Business Etiquette Essay, Research Paper

Business Etiquette

As your career progresses, you develop skills which are respected and expected, professional etiquette. Professional etiquette builds leadership, quality, business, and careers. It refines skills needed for exceptional service. Whether you are an executive or just starting out, a seminar in Professional business etiquette, nationally and internationally will definitely be beneficial to you.

Without proper business etiquette, you limit your potential, risk you image, jeopardize relationships that are fundamental to business success. Etiquette, formerly perceived as soft skills, business professionals have found that etiquette influences their success because it differentiates them in a competitive market. Honors commitments to quality and excellence. Etiquette enables them to be confident in a variety of people from many cultures. Etiquette also modifies distracting and unacceptable behavior and develops admired conduct (Klinkenburg.)

Why should we be concerned about etiquette issues in the business arenas of the 90s? Basically because diversity, based on gender, cultural background, age, and degree of experience in today s business, creates a clash of standards and behavioral expectation. Not only is these differences internationally a concern, but also a concern among the relationships of Americans. Finally globalization has changed the way we do business, demanding new levels of expertise in dealing with people (Klinkenburg.)

Rude business etiquette goes on daily in our country. Sometimes it is so common, people start to perceive it as normal behavior of our society. As stated before, proper business etiquette will get you farther, just that extra step will lead you to better business and better relationships. One of the most observed behaviors in United States is telephone rudeness. For instance, not returning telephone calls, taking calls in meetings, and not identifying yourself on the phone. The standard rule in business is to return routine phone calls within 24 hours and to apologize if the call is later. Return phone calls, fax, write a note or have your staff call, but do get back to people. It is an expected professional gesture to identify yourself when you place a call. Say your name, the company or business you represent to take people off the spot. Then state the nature of you call. If you do not identify yourself, expect to be asked and do not take offense.

When answering telephone calls, your expected to make a connection promptly when a call comes in. This is more than a form of courtesy; prompt telephone service suggests to callers an efficient company. The appropriate telephone greeting conforms with the time of day and then the policy of the company – for example, Good afternoon, The Smith Company, or , Good afternoon, Procter and Gamble. Knowing that he/she has the right number, the caller merely has to ask for the individual he/she is calling.

Anyone who has a visitor in his office should avoid making calls, unless they are pertinent to the business being discussed.

As for incoming calls, when the individual who is you guest is very important, or the subject of your discussion is involved, tell your secretary not to put through any but the utmost urgent calls that come in for hem/her even when he/she has a guest, because the alternative is a long list of calls to be made afterwards. If call do come in, excuse yourself to your guest and make the telephone conversation as brief as possible. Do not continue your conversation with your guest as you pick up the receiver; finish what you are say first and then pick it up (Parker .)

Interruptions are another complaint that is commonly observed as rude business etiquette. These rude interruptions are of conversations, of work, and by telephone. Let people finish their sentences and their thoughts. Never presume to know what they will say or how they should say it. Develop the judgment to detemining whether to rush a person in expressing themselves or allow them time to talk (Hilkenburg )

you can interrupt people if they begin to ramble, discuss unrelated work incidents, or keep you from performing your necessary work. If someone else interrupts anther in your presents, interrupt them to say, Now, wait a minute, I want John to finish his thought. Always remember people and their opinions deserve respectful consideration (Hilkenburg.)

Inappropriate business appearance is also neglected in our society often people disregard the importance of appearance, but it does influence peoples perceptions of you. Excessive hairstyles, makeup, jewelry, and fragrance detract from the professional image, as do worn, spotted, or ill-fitting clothing. Dress not to distract, but to accomplish your professional goals. Yet clothing and visual image is a backdrop, not a feature, for your professionalism. Your professional appearance matters. To some, this may be the most obvious thing in the world. But you would be surprised how many people arrive for job interviews or client meetings dressed like a bike messenger ( Richardson 190.)

Certain dress is accepted in different organizations and in different part of United States. There are 3 rules about your professional appearance that remain consistent:

1. If you want the job, you have to look the part

2. If you want the promotion, you have to look promotable

3. If you want to be respected, you have ?????

you may have heart the saying, If you want to move up, dress like the person two levels ahead of you. You are going to command more respect if you dress professionally and are well groomed. if you dreamlike a slouch, you will be treated that way (Richardson 191.)

many offices are moving toward casual Fridays. Casual dress generally means nice casual. Be comfortable, but remember you are still at work and are representing yourself and the organization. Appearance and norms vary among industries and around the country. It is the work that shows how creative you are, not how you dress. Dress to honor the position you occupy, if not yourself (Richardson 191.)

Lack of appreciation is also over looked in professional etiquette. Take time to show your appreciation towards clients, colleagues and supervisors. It could be in the form of a thank-you note for a nice evening, conduct above and beyond, favors, or support. Included in neglected appreciation is ignoring RSVP s. Other surrounding RSVP s are lackluster acceptance, I am not sure if I can come or not, or I will if I can. Always remember to show your appreciation to others, no matter how small.

Remember the Golden Rule, Do unto others as they would have you do unto them.

Being consistently late and not honoring peoples time is also considered unprofessional etiquette. Most everyone forgive occasional lateness with a reasonable explanation, but everyone tires of the person who is consistently late for appointments, who starts meetings 15 minutes late, who exceeds deadlines for reports or deliveries, and who gives short notice for work to be done or meeting to attend. In the American culture, time is considered a commodity, if you are neglecting the clients time, you are neglecting their finances (Hilkenburg.)

Time really is money and organizations spend it in different ways. Some expect you to account for every moment. Advertising agencies, law firms, and some other types of business bill clients at an hourly rate for you time. Others may allow you to come and go as you please, as long as the job is completed.

Introductions are a common and important event in every business setting. Knowing a few basic facts about introductions will help you master the art of introducing people correctly.

Many introductions usually involve people who are meeting for a reason, or whose meeting has some business connection. Sometimes it is helpful, if not essential, to add a few words of explanation to your introductions, so each person is made aware of the business connection with the other. It is more important to be cordial in making introductions, and to get names and titles correct, than it is to absolutely correct in the introduction procedure. A natural and simple introduction that may slightly violate the rules is better than a awkward effort to be proper.

Who is to be introduced to whom? In introducing a man to a women, the basic rule is that a man is presented to a women, even if she is younger than he is. In business, other exceptions are sometimes made when other elements of rank or status are a strong factor. For example, when a make executive is meeting hes new female assistant, his authority is so direct, and basic that it is logical to introduce her to him. But it would also be correct to follow the basic rules and present him to her.

Present younger persons to older ones. If other factors are equal, including sex, you would most likely present a younger person to his or her senior in age. However, where two women are concerned, it is more tactful not to draw attention to the fact that one is older, unless the age is a considerable one.

Present a person of lower rank to his/her superior. If two people are of the same sex, and not widely rated by age, introduce the person of lower rank to his supervisor.

The basic forms of introductions: here are acceptable ways of introducing one person to another:

(most formal) Mrs. Smith, may a I present Mr. Crane?

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