3. Think of possible questions, the replies are given. Example: - Can I speak to your manager? - I’m sorry, he is not here at the moment. 1) - … - I’m sorry, but I really don’t know. 2) - … - Just one moment, I’ll ask th...

3. Think of possible questions, the replies are given. Example: - Can I speak to your manager? - I’m sorry, he is not here at the moment. 1) - … - I’m sorry, but I really don’t know. 2) - … - Just one moment, I’ll ask the manager. 3) - … - I’m awfully sorry, there is no answer. 4) - … - I’m afraid, we are fully booked that weekend. 5) - … - Excuse me, but we are not open on Mondays. 6) - … - I’m afraid we don’t have any single rooms left for tonight. 7) - … - I’m really very sorry, but we have nothing left.