Мини диалог с продавцом типо вы купили электронику а она поламалась

-Good afternoon! -Hello! What can I help you with? -Last week I bought a radio in this shop. The newest version of it. And now I want to comlaint about it! -What's happened? -It is not working. -Can you describe your problem, so I could try to solve it. -Ok, I opened it and did everything by the instruction, turned it on and it didn't work. -Did you try to check everything? -Of course, I did! I'm here and I brought it with the guarantee. -Let's see.