Реферат: Ups Essay Research Paper At 1201 am

increase. Increased hourly wages by up to 36%, so over 5 years full- time workers wil gain

$3.10 an hour, with the top rate reaching $23 an hour. Part- time workers will gain $4.10

an hour with the top rate reaching $15 an hour, which is up from the $8 an hour before the

strike.

After the strike UPS hurried to rebuild its business and make up a $1 billion

shortfall in revenues. The 1999 year’s financial performance indicated that the company

seemed to be recovering spectacularly. However, the improved financial performance has

not necessarily meant improved employee relations. Negative effects of the walkout

remained, despite the management’s efforts. Empoyee moral is up but it was met with

claims of non- compliance to the agreement.

Drivers were still complaining bitterly to union officials and UPS management

about productivity demands (employee performance) and what they saw as a decline in

service. Many drivers felt the increased productivity levels since the strike were

unattainable, and there were reports of nervous breakdowns because of the pressure put

on drivers to produce. Management however, pointed to the company service index being

at its highest level ever while the company had cut back on service. As drivers urged the

company to choose between increased productivity or better service the response has been

“give us both, because you can’t be productive without good service.”

UPS management saw the union as “us-versus-them” and were not going to

engage in “win/win” strategies. They also reported that since the work stoppage they had

not had an inordinate increase in the number of calls to their toll-free business-conduct line

where employees could call in anonymously and report their feelings or any incidents.

There had been a record number of grievances since the strike due to petty harassment and

post-strike vindictiveness on the part of some supervisors claimed teamster Rand Wilson.

Some progress was being made, admitted by both sides, but lots of bad blood

remained. Supervisors were called upon to keep the business running during the strike,

and were subjected to harsh language and threats when they crossed the picket line to do

so. Even UPS drivers admitted that some very nasty things were said during the strike,

and there are still some sores there that are mending.