Реферат: Ups Essay Research Paper At 1201 am

but, some union activists said that there was still widespread dissatisfaction. Somewhere

between the two, layed the truth. UPS handed out surveys which revealed that employees

felt wounded by the blows to the company’s reputation and problem areas surfaced around

improving communications. Conjugate that and it seemed to be that employees were still

proud to work for UPS, but needed positive reinforcement. Workers in the field were

reported to still respect the head people in the company, who came up through the ranks.

However, there were some workers who felt that top executives were out of touch with

the workers themselves.

Union leaders, activists, UPS leaders and supervisors all voiced optimism for the

future.While UPS looked to dismiss last year’s strike as a minor glitch, much of the

bitterness and anger lingered on. There seemed to be a trend of policy makers for both the

union and UPS management to downshift their relationships from collaborative to

confrontational and splits between the rank-and file workers and supervisors, as well as

workers and UPS itself are likely to increase. All in all, it seemed profits had increased,

and the dynamics of labor relationship at UPS were still looking for a degree of

stabilization and the Union had lost over $3.5 million a year in dues.

So where is UPS now? Since the strike they have gone public, selling 10% of its

stock on the New York Stock Exchange to the public, making it the second largest initial

public offering by an American company in history. Today, UPS is not just in the delivery

business, but in the customer satisfaction business, and customer needs will continue to be

the company’s driving force. The highest priorities for UPS over the next five years will

be: growing internationally, deploying technology that will allow UPS to continue

introducing new services; to electronically connect customers to UPS so even more

comprehensive information about shipments is available; to continue creation of new

services and solutions for customers that add value all along the supply chain, and, finally,

to move further into all three converging flows of commerce – the flow of goods,

information, and funds.

UPS has always been a good company since they first days of business in 1907.

They expanded tremedously. Even though have had their shares of setbacks, they still