Топик: Business English, учебник F.W. King, Units 3-6, для специальности Мировая экономика
U've made a really good choice but we are sorry to say that your order was based on an out-of-date price-list. Prices have been increased by 15% since the time we composed it. A less price wouldn't give us any profit but demand for our products is rather high & there's no room for price reduction.
Plz confirm your order according the new price-list which is enclosed.
Ex 11: acknowledge an order for cotton textiles & explain why a slight delay in execution is unavoidable.
Thx u for your order for our cotton textiles. We appreciate u interest in our products but we much to our regret, a slight delay in excellent of your order is unvoidable because of agent fire at our docks that disable the ship we had arranged to deliver your goods with. As u see its not our fault & we will do our best to rearrange about your order delivery as soon as within a week.
Meanwhile accept our apologics.
Ex12: Write a letter to a firm which has often supplied your company with tinned food products. Say why u have to refuse their latest offer.
many thx for your offer of December 12.
We had a great pleasure in trading with u & your products …well during a number of years.
But world changers & demand for tinned good products has fallen to so little that we can't sell it at usual price. Only lower prices could increase sales but as u turned us down to reduce the price we are really sorry to reject the other.
Howewer, we are ready to continue dealing with u if u re-consider your attitude to discounts.
Ex13: your firm has despatched goods ordered by a buying agent has sent substitutes for several items.
thx u for your order of November 11 for patterns nos 4-8 in cat.2
we are sorry to inform u that the items 516 are no longer manufactured. Howewer, pattern no.27 in cat.4 is almost the same as no.5 in cat.2 & we have sent u it together with the rest order. We are sure u won't be disappointed in it.
Ex14a: your have received an order for a piece of machinery, but your firm has recently sold last one…a) write a suitable letter to your customer
thx u for your order of April 17.
We appreciate your interest in our goods but we bery much regret to say thatwe have recently sold the last one in stock. At the moment such price of machinery is being produced but we wont be able to supply it for at lest 3 months.
Howewer, we have another machine in stock, which is the nearest to the one u requested & only f3 more expensive. We send u its sample & wait for you reply.
14b: write the customer’s answer, refusing your offer
thx u for your letter of april 23 in which u offer us a substitute.
We gave it a trial & now see that it is not exactly what we need & the higher price doesn't let us have a deal.
We'll have to buy it from some other manufacturer. As we need it urgently. But we are pleased to let u know that we'll surely need it again in another 4 months & we would like to have it from u it would kindly agree to keep 70 machines in stock.
w.a.l.f.t.h.f.y.
UNIT 6
Ex 1: You have seen samples of Finnish wine glasses at a trade fair, and would like to import a large quantity of them. However, you have heard that the manufacturer in question tends to pack his products rather carelessly, with the result that consignments often include large numbers of broken glasses.
We have seen samples of your wine glasses at London Tr.Fair last month & we appreciate the quality of your products & would like to have 1000 items no.99 in your catalogue which was kindly presented by your agent here, messrs.Crate & Sons.
If your prices & terms that are quoted in this catalogue keep the same regard this letter as an order, order-blank is enclosed.
We'd like to have your products delivered within 2 months as the maximum & proper packing is necessary.
The goods are to be packed into 50 wooden cases, 20 to a case. Plz ensure that no movement inside is able & each glass must be wrapped by a quite thick soft material.
The cases must be strapped with metal bands & marked by appropriate marks & symbols including.