Топик: Business English, учебник F.W. King, Units 3-6, для специальности Мировая экономика
We think you would do better to order wool mixtures nos. 31-50 in our pattern-book, and we are arranging for our representative to call to discuss these with you, as they are ideal for your market and the prices are right. We will do our very best for you.
[13] Manufacturer informs customer that goods are ready for despatch
We have pleasure in informing you that your order no. 844772 has been completed and is awaiting collection. The consignment consists of 5 crates, each weighing 255 kg. Transport, insurance and freight are being arranged by our forwarding agents, Heinz Lederer AG of Hamburg. We can vouch for their expertise and efficiency.
As soon as we receive details of forwarding charges from our agents, we will send you our invoice and the shipping documents. The amount of the invoice will be charged to your account, and in future we will draw on you quarterly, as previously agreed.
We assure you that your orders will be given prompt attention, and look forward to hearing from you again.
[14] Apology for delay by strike
The recent strike of transport workers here has caused delays in the despatch of a number of our export orders, and we regret that yours, too, is temporarily held up.
Your order was despatched from here 2 days ahead of the guaranteed time, and we are told that the goods are now In London awaiting shipment. We are making private arrangements for their transport to the docks and should be able to get them on the next ship, which sails on 3 March.
We apologise for this unfortunate delay and are doing our utmost to get your order away.
[15] Delay caused by Government regulations
We are very sorry indeed to have to advise you of a delay in executing your order no.... of...
As you may know, the Government has recently put an embargo on the free export of certain metals to the Far East and we have to obtain a special licence to proceed with your order. We think the delay will not be more than 2-3 weeks, and we shall give your order priority as soon as we receive authority to go ahead. Meanwhile, please accept our apologies for the inconvenience caused.
[16] Manufacturer is forced to refuse an order for technical reasons
We thank you very much for the order contained in your letter of 20 December.
After carefully considering it, however, we have come to the conclusion that it would be better for you to approach another manufacturer in this instance. To machine to the limits required in your specification would require the setting up of special equipment at our works, and this would not only be impossible before September, but would seriously interrupt our normal production.
We are really sorry not to be more helpful, but hope that you will understand our position. Do let us have other enquiries at any time, as we shall be only too pleased to meet you if it is within our power.
[17] Seller refuses to supply on buyer's terms
We are very grateful to you for your indent no. 32 for 10,000 boxes of paper fasteners. To our regret, we are unable to accept your order at the price requested: Ј25 per 1,000. You will find on referring to our previous correspondence (21 June last) that we gave you our lowest price for this quantity as Ј27 per 1,000. Since then, prices have tended to rise rather than fall, and our profit margin does not warrant any concession by way of quantity reduction or discount.
We should, of course, be glad to fulfil your order if you will confirm at Ј27 per 1,000, settlement at 30 days.
[18]An exporter offers a new model instead of an earlier one he is unable to supply
It was a pleasure to receive your order for 300 Model С 'Reflex" cameras and to hear of your success in disposing of the last consignment. As we advised you at the time of your last purchase, this type of camera, with its large viewfinder, has become a best-selling model, and you cannot go wrong in stocking it. While sales throughout the world have been good, there has been a persistent demand for a lens of larger aperture than the f6.3, which was fitted as standard on the Model С last year. On careful examination of this demand we came to the conclusion that the average camera-user of today wants an instrument with which he can do serious picture-making. We have therefore produced a new version of our famous camera—the Model D, which is fitted with an f4.5 lens.
Model 'D' has replaced 'C', and at a price of DM 80 net to the trade, represents the finest value on the market for cameras of this type. We think you will agree that the difference in price, DM 10, between this and the old model is very small for the amazing difference In performance which is now possible. It has received an enthusiastic welcome here already.
Our new publicity campaign is due to begin in a few weeks and the 'D' Reflex will be advertised extensively in national newspapers in your country as well as in technical magazines. Your stock will reach you in good time for the commencement of our campaign, so we should be glad if you would confirm the order for 300 of Model 'D' in place of the discontinued Model 'C'.
We shall be happy to grant you an extra 5% discount for 300, and can promise you
immediate despatch. Once again we say you cannot go wrong with a Reflex.
We are always at your service.
[19] Counter-offer of silk at a higher price
Very many thanks for your letter of yesterday, enclosing your order tor 1,000 metres of 'Willow' pattern silk cloth.
In turning to us for a supply of this famous line, you evidently realise that if such an article is to be had at all, we are the people to supply it. We appreciate your interest, and would have liked to be able to supply your order from stock as we did years ago. However, times and tastes change. The 'Willow' pattern is now out of fashion, and in common with other manufacturers we have so little demand for it that we have ceased to produce it.