Реферат: Project Failure Essay Research Paper Total Quality

(2) continuous process improvement; and

(3) the use of teams.

Participative management is developed from TQM practice. It is the

process of preparing employees with the skills and support to better

understand how they do business, make improvements, and make change happen

to allow participative management to flourish. Participative management is

not immediate. It’s momentum builds gradually with trust and feedback.

Continuous process improvement (CPI) means accepting small, incremental

gains as a step in the right direction toward Total Quality. Continuous

process improvement reinforces long term focus in the company. The third

ingredient necessary for a company to flourish is the use of teams. Teams

are designed into cross-functional types with the individual employees

aligned with the corporation’s goals for improvement. With these three

ingredients together, successful Total Quality Management can be achieved.

There are six main principles of Total Quality Management. These

include:

(1) Customer Focus;

(2) A Focus on Process as Well as the Results;

(3) Prevention versus Inspection;

(4) Mobilize Expertise of Workforce;

(5) Fact-Based Decision Making;

(6) Feedback.

Customer Focus emphasizes on making improvements so that the

customer is completely satisfied. In large organizations, employees are

usually surprised to be asked to contribute knowledge and ideas. By

getting different employee perspectives, the company can use many different

techniques to achieve customer satisfaction. A Focus on Process as Well as

the Results is the second TQM principle. This principle is based on the

fact of exceeding customer expectations and needs. Prevention versus