Реферат: Project Failure Essay Research Paper Total Quality
problem solving is applied along with making the necessary investments to
understand the process and sources of process variation. The fourth
principle is Mobilizing Expertise of the Workforce. Employees like to be
appreciated and monetary rewards aren’t enough to keep one completely
satisfied. Therefore other incentives must exist in the workplace such as
social needs and comfortable atmospheres. Fact-Based Decision Making
involves u nderstanding the process employees work in and around everyday,
understanding the cause of their problems, and gathering information, data
on which they can base decisions for improving that process. The last
principle, Feedback, allows the other principles to succeed. It is the
most important because day to day innovation can be achieved.
Another important factor in achieving TQM is Process. Process is a
series of operations linked together to provide a result that has increased
value. Employees, customer influence, and resources come together to
process company outputs. Company resources include people, equipment,
material, money, and time. The results of the inputs are feedback to the
employees so they can improve upon work habits. More efficient methods are
achieved through this TQM process.
Implementation of TQM has a five-phase approach that has its main
emphasis on addressing tough issues and describing costs and rewards of
implementing change. The five-phase approach consists of: (1) Preparation;
(2) Planning; (3) Assessment; (4) Implementation; (5) Diversification.
Preparation
Preparation includes the companies mission statement, goals,
objectives, and draft policy in direct support of the main strategic plan.
Planning provides a foundation for the process of change of change within
the organization. Assessment involves of the exchange of information that
will be necessary to support the preparation, planning, implementation
phase. Implementation invests in the company so that the pay-off can be