Реферат: Project Failure Essay Research Paper Total Quality

been overcome. Goals are being achieved on a regular basis.

Preparation, in more detail involves company decision making. Each

participant understands that their actions are equally important to the

actions of any other employee. Steven Covey describes in his book The

Seven Habits of Highly Effective People, that it is important to emphasize

the fact to all employees involved in the process that quality is the

guiding force and that it must me implemented in every stage of the process.

Many companies that imply TQM, require that their employees attend TQM

seminars and classes before embarking on a project. Many employers choose

to employ those who have a vast knowledge of TQM when embarking on a

project so they can advise the entire staff on applying TQM methods to the

tasks at hand. Training the employees to apply the methods at all times

throughout the process, results in a workforce that seeks the same common

goal and applies the same methods to achieve it.

Throughout the training process much of the emphasis is placed on

decision making. This is important because TQM teaches that it’s not

necessarily the big-wigs of the corporation who are making the decisions.

Much of the decision making is decided from outside factors, especially

those that are referred by the customers who they are supplying needs to.

TQM methods imply the importance of outside factors upon decision making.

Thus, they find it important to gain the opinion of those who are directly

affected by outside factors. Surveys are one major way of doing this.

Companies send out numerous surveys to their customers in order to get a

feel of what the customers want. By understanding what the customers want,

the company can better understand what decisions they need to make in order

to please those who they are servicing. By understanding the needs of the

customers, the company allows itself to make its own decisions through

needs not speculation. Understanding immediately what the general public

considers quality, allows an individual company to comprehend the needs of