Реферат: Project Failure Essay Research Paper Total Quality

WHAT IS OUR PLAN?

WHAT IS MY ROLE?

WHAT WILL BE EXPECTED OF ME?

SKILLS

TEAM BUILDING

CUSTOMER SERVICE

EMPOWERMENT

CONCLUSION

The motives for pursuing quality differ from company to company. In

my opinion quality is changing the way we do business obviously improving

it. In an extremely competitive, price-conscious industry, an

organization’s need for TQM becomes readily apparent.

TQM can be called change as well but obviously it is not like

changing your hairstyle or dress code. It is changing the way a whole

organization works. The world it self is changing rapidly. A successful

business must be able to change with the world as well.

Sir Winston Churchill once said, there is nothing wrong with

change if it’s in the right direction to improve is to change, so to be

perfect is to have changed often .

Bibliography

Jablonski, Joseph. Implementing TQM. United States: Pfeiffer, 1992.

Bank, John. The Essence of Total Quality Management. UK: Prentice Hall

Int., 1992.

Oakland, John. Total Quality Management. United States: Nichols

Publishing Co, 1989.

Covey, Steven. The Seven Habits of Highly Effective People. US: Prentice

Hall, 1995