Реферат: Project Failure Essay Research Paper Total Quality

Project Failure Essay, Research Paper

Total Quality Management

TQM stands for Total Quality Management, which is a cooperative

form of doing business that relies on the talents and capabilities of both

labor and management to continually improve quality and productivity using

teams . (Joseph R. Jablonski Implementing TQM) The origin of TQM was

derived during the 1980’s by Dr. W. Edwards Deming and Dr. Joseph Juran.

Both developed TQM in Japan to revitalize their crumbling economy at the

time prior to the end of World War II. Japan began to flourish when Dr.

Deming and Dr. Juran introduced Statistical Quality Control (S.Q.C.) which

was a concept of management using statistical theory. Some of TQM’s

concepts were evident early on in the Penny Idea of 1913 developed by J.C.

Penny. The Penny Idea consisted of these seven components:

(1) To serve the public, as nearly as we can, to its complete

satisfaction;

(2) To expect for the service we render a fair remuneration and not

all the profit the traffic will bear;

(3) To do all in our power to pack the customer’s dollar full of

value, quality, and satisfaction;

(4) To continue to train ourselves and our associates so that the

services we give will be more and more intelligently performed;

(5) To improve constantly the human factor in our business;

(6) To reward men and women in our organization through

participation in what the business produces;

(7) To test every policy, method, and act in this way: Does it

square with what is just and right? The Penny Idea exercises customer

satisfaction, fairness, quality, value, associate training, and rewards for

performance.

TQM contains three ingredients necessary for a company to flourish:

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